Labels can be used to categorize or tag certain cases for later reviewing and reporting. Multiple
predefined labels can be added to a case.

To create labels, navigate to the ‘General’ tab in the ‘Admin Site’ and select ‘Labels’. Simply click on
the ‘Add new labels’ option, type the label name in the defined area and press enter for each individual
label. Once you have created your labels select ‘Save’. Voila – you can now add labels to cases.